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MFA Instructions:

What is MFA? Multifactor Authentication (MFA) is an additional identity verification measure intended to keep your data secure. You already have a username and password, with MFA you will now also provide a one-time use token as a third verification measure. The MFA token can be generated by any number of independent smart phone apps, which you will need to initialize with a MFA Key. We provide this key in the form of a QR code (a special bar code) to simplify the process of setting up your token generator app.

How to get your QR Code: Once MFA is active on your account, you won't be able to access the OnSite Dashboard without providing a token. If you have an email address associated with your account, you will be able to request a QR Code link via email after logging in.

You must be logged in to update your email address. Log In
If MFA has already been activated on your account and we don't have your email address, please contact us at or reach out to your Homeyer Field Consultant.

How to generate a MFA Token: You will need to install a token generator app, or add a Homeyer account to an authenticator app you already have installed. We recommend using the following apps, which are free and have no ads or in-app purchases:

      •   Google Authenticator: Android or iOS
      •   Microsoft Authenticator: Android or iOS
      •   GAuth Authenticator: This is a browser-based option if you don't have access to a mobile device.

Once you have your app installed, add a new account and scan your QR Code or enter your MFA Key to synchronize the app with your Homeyer MFA Key. You only need to do this once.

How to use your MFA Token: Once MFA is enabled on your account, and your token generator app is set up, you will enter a token to access the dashboard site. A new six digit token is generated by the app every 30 seconds, and expires in one minute. Once you have authenticated with a token, you will not be required to enter a token again until your account has been inactive for over one week. After logging in, you will automatically be redirected to a page where you can enter a token if it is required.

Still having trouble? See more detailed instructions on using an authenticator app.